Last Updated: May 9, 2025
This Responsible Disclosure Policy explains how Watchpoint Labs Inc. ("Company", "we", "us", and "our") will receive, review, prioritize and respond to the disclosure of vulnerabilities discovered by external entities.
Legal Posture
We will not engage in legal action against individuals who submit vulnerability reports through our Vulnerability Reporting inbox. We openly accept reports for the currently listed Watchpoint Labs, Inc products. We agree not to pursue legal action against individuals who:
- Engage in testing of systems/research without harming Watchpoint Labs, Inc or its customers.
- Engage in vulnerability testing within the scope of our vulnerability disclosure program.
- Test on products without affecting customers, or receive permission/consent from customers before engaging in vulnerability testing against their devices/software, etc.
- Adhere to the laws of their location and the location of Watchpoint Labs, Inc. For example, violating laws that would only result in a claim by Watchpoint Labs, Inc (and not a criminal claim) may be acceptable as Watchpoint Labs, Inc is authorizing the activity (reverse engineering or circumventing protective measures) to improve its system.
- Refrain from disclosing vulnerability details to the public before a mutually agreed-upon timeframe expires.
Please note that we do not currently maintain an official bug bounty program and the submission of a vulnerability report does not obligate us to provide you with any financial or other non-monetary reward. We may choose to provide a reward solely within our own discretion.
How to Submit a Vulnerability Report
To submit a vulnerability report to Watchpoint Labs, Inc’s Security Team, please send an email to security@watchpointlabs.com.
What we would like to see from you:
- Well-written reports in English will have a higher probability of resolution.
- Reports that include proof-of-concept code equip us to better triage.
- Reports that include only crash dumps or other automated tool output may receive lower priority.
- Reports that include products not on the initial scope list may receive lower priority.
- Please indicate whether you used any form of generative or related "AI" technology to produce the vulnerability report
- Please include how you found the bug, the impact, and any potential remediation.
- Please include any plans or intentions for public disclosure.
What you can expect from Watchpoint Labs, Inc:
- A timely response to your email.
- After triage, we will send an expected timeline, and commit to being as transparent as possible about the remediation timeline as well as on issues or challenges that may extend it.
- An open dialog to discuss issues.
- Notification when the vulnerability analysis has completed each stage of our review.
- Credit after the vulnerability has been validated and fixed.
If we are unable to resolve communication issues or other problems, we may bring in a neutral third party to assist in determining how best to handle the vulnerability. Vulnerability reports that are deemed to be generated with AI en masse will be ignored.
Where can I get further information?
If you have questions about this policy or how we will respond to a vulnerability, please contact us at: security@watchpointlabs.com